Refund and Cancellation Policy  - First Aid HQ

At First Aid HQ, we value our students’ satisfaction and aim to provide transparent policies to ensure a smooth learning experience. Please refer to the Student Handbook for complete information and conditions related to our Refund and Cancellation Policy and our Complaints and Appeals Policy. In particular, page 15 of the Student Handbook outlines the Allens Training Pty Ltd Refund and Cancellation Policy.

Notification of deferral, cancellation, or withdrawal from a course must be made in writing to First Aid HQ. The following conditions apply:

Cancellations made more than 10 days before the course’s scheduled start date will be eligible for a full refund.

Cancellations made less than 10 days before the course’s scheduled start date will be eligible for a 75% refund of the fees paid to cover processing costs.

Cancellations after a training program has commenced, will not be entitled to any refund.

Students may transfer to another short course (one day) for free, subject to availability on alternative dates.

At First Aid HQ, we understand that extenuating or significant personal circumstances may arise, leading to a student’s withdrawal. We are committed to considering individual situations and offering alternative solutions in such cases. If applicable, we may provide a full credit towards the tuition fee for another scheduled program instead of a refund.

If First Aid HQ cancels a course, a refund will be made available to the individual who paid for that specific course. Moreover, if, for any reason, First Aid HQ is unable to fulfil its service agreement with a student, we will promptly refund the proportion of fees relevant to the services not delivered or make suitable alternative arrangements.

Please note that the complete Refund and Cancellation Policy can be found in the Student Handbook, specifically on page 15. We encourage all students to review the handbook to make informed decisions, seek assistance when needed, and understand our policies thoroughly.

By enrolling with First Aid HQ, the student acknowledges and agrees to abide by the terms and conditions outlined in this Refund and Cancellation Policy. Our commitment is to provide high-quality training and support to all our students, and we are here to assist throughout your learning journey. Should you have any questions or concerns, please don’t hesitate to contact our dedicated support team.